FAQ

Is Penuel secured?
Your safety is guaranteed because penuel.com uses the latest security measures to protect your details when you shop with us. We are under Shopify platform which uses 128-bit SSL Software to encrypt your credit/debit card information when you place an order on its secure server, which means that only we are able to decrypt the information in order to process your transaction.

Is this a scam?
No, everything we do is genuine and every single product we sell is guaranteed authentic. We will never intentionally misrepresent a product, sell your personal information, or steal your money.

SHIPPING

When will my order ship?
As soon as we received your order, the processing time should be around 1-2 days.

What shipping service provider do you use to ship?
We mainly use EMS, DHL, or UPS. Normally it takes 5-10 Working days for express delivery(The specific time is depending on the cut-off time of the local customs clearance).

Can I track my order?
Yes, you will receive an email with your shipping tracking information once you purchase has shipped.